PayFast Partners With PTCL To Introduce Pakistan’s First Whatsapp-Based Bill Payment Solution
January 28, 2025
Islamabad, January 28, 2025: PayFast, a State Bank of Pakistan-licensed Payment Service Provider (PSP), has partnered with Pakistan Telecommunication Company Limited (PTCL), the country’s largest ICT services provider, to launch an innovative bill payment solution via WhatsApp for the first time in Pakistan. This cutting-edge service allows PTCL customers to view and pay their bills directly through WhatsApp, representing a significant step forward in digital customer service for Pakistan’s telecom industry.
The official signing ceremony for the launch was held at PTCL Headquarters in Islamabad, with senior leaders from PayFast, PTCL, and eOcean in attendance. This collaboration enables customers to choose from a variety of payment methods, including major banks and popular mobile wallets. The seamless integration of this service is powered by eOcean, a leading cloud communication service provider.
To complete a payment, customers need to enter their CNIC and account number, verify the transaction via OTP on their registered mobile numbers, and receive an instant receipt within the chat. In addition to bill payments, the PTCL WhatsApp bot offers features designed to improve the customer experience. These include real-time troubleshooting for service issues, bill inquiries, tax certificate retrieval, and the ability to subscribe to additional services like Flash Fiber bolt-ons.
Mahwish Saad Khan, Chief Business Officer of PayFast, stated, “Our partnership with PTCL is a pivotal milestone in redefining digital payment experiences in Pakistan. By integrating PayFast’s reliable and user-friendly payment solutions with PTCL’s WhatsApp bot, we are making transactions easier and more secure than ever. Together, we are fostering a culture of digital innovation to empower customers nationwide with accessible payment options.”
Syed Atif Raza, Group Chief Commercial Officer of PTCL & Ufone 4G, added, “The WhatsApp-based bill payment solution aligns with our digital transformation strategy, aimed at enhancing customer convenience and delivering top-notch services. PTCL is proud to pioneer this solution in Pakistan through a partnership with PayFast, setting a new benchmark in the industry for customer experience. We are committed to streamlining interactions for our valued customers and making digital transactions as simple as possible.”
Adding to the conversation, Altaf Siddiqui, Director of Products, eOcean, commented, “WhatsApp chatbots offer transformative potential for telecommunication providers by enabling instant top-ups and personalized customer support at scale. With WhatsApp’s unmatched reach and adaptability, it seamlessly aligns with user preferences, making it an ideal platform for PTCL to enhance customer interactions and ensure swift service delivery.”
The launch of WhatsApp bill payments highlights the joint efforts of PayFast, PTCL, and eOcean in transforming customer interactions and advancing digital innovation in the telecom sector, playing a pivotal role in building a digitally empowered Pakistan.